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Veeva Baggs its First Customer

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Major product and customer milestones signal progress toward the future of CRM for life sciences

Good news for Veeva Systems as its Vault CRM – the next generation of CRM for the life sciences industry – has bagged first customer. Along with this, the company plans for the general release of Vault CRM in April 2024.

“The Veeva product team has made remarkable progress since we announced Vault CRM less than a year ago.”

Tom Schwenger, president and COO, Veeva

“The Veeva product team has made remarkable progress since we announced Vault CRM less than a year ago,” said Tom Schwenger, Veeva president and COO. “By focusing on product excellence, innovation, and customer success, Vault CRM will have its first customer live in Q4 2023, an important milestone as we look ahead to the future of CRM for the industry.”

Built on the Veeva Vault Platform for the unique needs of life sciences, Vault CRM will include all the functionality of market-leading Veeva CRM and new omnichannel capabilities. Vault CRM Service Center – included with Vault CRM at no additional charge – provides new call center capabilities inside sales and hybrid reps can use to support the service-centric engagement necessary for today’s more complex therapies.

The current Veeva CRM solution built on the Salesforce platform will enter stability mode after its final functional release in December 2023 to minimize change and provide a smooth migration path to Vault CRM for existing Veeva CRM customers. During stability mode, Veeva CRM releases will include fixes for significant defects, compliance, platform compatibility, and security updates. Veeva CRM will be supported until September 2030.

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