AI & ML News

Transform IT Service Management claims SolarWinds

SolarWinds

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM solution.

SolarWinds has launched SolarWinds AI to transform IT operations and empower tech pros to manage the complexities of modern digital environments. The purpose-built generative AI engine was developed using the company’s newly unveiled AI by Design framework to help ensure privacy, security, and reliability in developing advanced AI technologies.

SolarWinds AI is first being introduced in SolarWinds Service Desk for improving IT outcomes, service delivery, and employee satisfaction. It powers a transformative new generative AI feature in Service Desk, designed to supercharge agent workflows and facilitate empowered, high-performing IT teams to resolve tickets in minutes rather than hours or days. This accelerated remediation process helps create a world-class experience for employees across the organization by minimizing downtime and outages.

 “We believe that our new AI by Design framework sets a model for how the broader industry should approach AI, built on our belief that privacy, security, and trust must be inherent to any AI system.”

Krishna Sai, SVP of Engineering, SolarWinds.

Powered by large language models (LLMs) and proprietary algorithms, SolarWinds AI in Service Desk instantly summarizes complex ticket histories, provides suggested agent responses to inquiries, and generates real-time recommended steps for resolving issues. The company also plans to introduce SolarWinds AI throughout its suite of observability and IT management solutions, adding a new digital partner for DevOps, SecOps, database teams, and beyond.

Building on the success of its Secure by Design initiative, the company is now pioneering AI by Design as a forward-thinking industry model for developing and implementing AI technologies. 

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