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BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service

BRAC-Bank

Enables over 2,000 co-workers across 187 branches and 8 sub-branches to transform day-to-day operations

BRAC Bank, one of the largest financial institutions, based in Dhaka, has successfully implemented Newgen’s DMS. DMS is a part of Newgen’s contextual content services (ECM) platform that will help the bank streamline end-to-end customers’ journeys and deliver transformed experiences. 

With the deployment, the bank has a centralized repository for securely managing its end-to-end physical and electronic records while retaining integrity and authenticity. The system enables the bank to stay compliant, facilitates instant uploading of documents, triggers automatic e-mail alerts & notifications, and ensures seamless integration with the core banking applications & third-party systems.

 “As a customer-centric bank, BRAC Bank always strives to provide a delightful customer experience. We think embracing new technology is the best way to provide faster and more seamless service. And, that’s why we have rolled out Document Management System. Newgen’s team aligned with our master plan, maintained active engagement during the entire DMS implementation cycle, and ensured a glitch-free and timely deployment. We have significantly minimized turnaround time, digitized paper-based operations, and eliminated process bottlenecks. We will continue to adopt the best-in-class technology to serve our customers better,” said Selim R. F. Hussain, Managing Director & CEO, BRAC Bank.  

“We value the adaptability and involvement of our customers at every stage. We are delighted with BRAC Bank’s successful implementation of its digital banking initiatives to transform customer-facing processes. Our solutions will help the bank establish a strong digital foundation while empowering them to stay current, competitive, and future-ready. We are keen to work closely with the bank to explore additional avenues for digitally transforming their organization,” said Tarun Nandwani, Chief Operating Officer, Newgen Software.

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