CIO Profiling

Hemal Shah VP – e-commerce and Regional CIO – APJ, Dell Technologies


Industry Experience: 20 + years of experience in CRM, Enterprise Architecture and Applications Management

Academic excellence: MS in Computer Science from University of Illinois at Urbana-Champaign

Highlights regarding your work/ implementations in 2016: We had Americas quote to cash process on the next-gen set of applications. From the sales end, we have enabled an omni-channel experience for all our customers, improved the digital processes by removing manual touch points

Your plans for 2017 from technology and projects’ point of view: 2016 witnessed Dell’s acquisition of EMC to form the world’s largest privately-controlled tech company. The combined entity brings together two technology powerhouses, underlined by our strong focus on the customer, where our combined capabilities and huge innovation engine will allow us to create technologies that drive human progress.

Your success mantra: Work hard, Be passionate about what you are doing, Take risks and Have the best team

Your favorite piece of personal technology: My old gramophone player – simple technology, still works like a charm

Hobbies you like to pursue in your free time: Coding and occasional golf

Information about your family: Loving wife (Monali) and 2 great kids (Saloni and Roshan)

One good book you read recently: I am still on The Adventures of Tintin

Favorite holiday destination and why: Kauai (in Hawaii) … Simple, pristine and beautiful

Social network you are most active on: old school – WhatsApp

Cuisine that you prefer all the time: after home cooked, its Thai, Lebanese and Tex-Mex

Favorite sport: Cricket as #1 and football (American) next

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