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Wipro Leverages Oracle Service Cloud for SRL Diagnostics

Provides full spectrum of services around Oracle Service Cloud which include system integration, change management, and application support

Wipro has assisted SRL Diagnostics transform its customer care operations by providing successful customer experiences across multiple communication channels leveraging Oracle Service Cloud.

SRL partnered with Wipro considering Wipro’s ability to provide full spectrum of services around Oracle Service Cloud which include system integration, change management, and application support. Wipro successfully deployed the Oracle Service Cloud , delivering an enhanced and virtually seamless experience across various touch-points for SRL’s customers.

Wipro’s CRM team aided SRL in streamlining their call center operations by leveraging the core benefits of the Oracle Service Cloud and providing an incident tracking mechanism. Wipro also created a unique experience for all call center agents by developing a custom built toolbar for call management, integrated to SRL’s existing customer care infrastructure.
Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.

G Radhakrishna Pillai, CIO, SRL, said, “Wipro’s ability in standardizing processes as well as their expertise in implementing Cloud technology and adding new dimensions to reach our customers has helped us move beyond the status quo. We have now gone live with Oracle Service Cloud.”

Niraj Kaushik, VP (Applications Business), Oracle India, said, “Oracle’s comprehensive and integrated CX Portfolio will enable SRL Diagnostics to deliver a coherent customer experience Wipro’s CRM team is proficient in implementing Cloud technology and will add further value to our products.”

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