Case Study

Tata Docomo helps MedPlus Achieve Operational Efficiency 

Tata Docomo Business Services (TDBS) offers the most comprehensive suite of solutions in the Enterprise space and caters to every communication need of the customer and their ecosystem. Here is a successful deployment of Voice and Data connectivity for MedPlus Health Services Pvt. Ltd., in Hyderabad.

About MedPlus

MedPlus is a pharmaceutical retail and services company which opened its first store in February 2006, in Hyderabad. Over the last decade, the company has grown into the second largest pharmacy retail chain in the country with over 1350 pharmacies throughout India. Medplus today serves over 2,00,000 customers daily and employs over 10,000 people. MedPlusMart.com, the company’s online pharmacy & general store, was launched in 2015 quickly grew to become the largest e-Pharmacy in the country. Through MedPlusMart, customers can buy medicines, OTC products, FMCG and nutrition products from the convenience of their home or through mobile, read important information about medicines, store their health records, view their prescription history and redeem rewards. MedPlus Pathlabs offers state-of-the-art lab testing so that individuals can prevent, detect, or manage disease. The company operates MedPlusLens, a complete optical store with a wide choice of frames, prescription glasses, sun glasses and contact lenses at highly affordable prices. Through its medical and surgical supplies business RiteCure, the company is a leading distributor to hospitals, pharmacies and other healthcare providers and hospital pharmacy management service.

Challenges faced by MedPlus

MedPlus required reliable and scalable connectivity services for voice and data. It required dedicated carrier-grade internet connectivity for quality service delivery to customers.

Solution by TDBS

TDBS provided MedPlus with Internet Leased Line (ILL) with latency commitment, 99.5% of Service Level Agreement (SLA) and packet loss of less than 1%. ILL was selected as the ideal data connectivity solution for dedicated and symmetric bandwidth which delivered the same upload & download speeds, and high-speed communication via the internet.

Also, to enable MedPlus to offer best in class customer services, TDBS provided Primary Rate Interface (PRI) voice connectivity with each connection delivering 30 channels providing voice services as may be required. Each channel would be configurable as incoming, outgoing or two-way. The solution could be terminated on a PRI card on any MedPlus Private Branch Exchange (PBX) device, with the option of selecting extension wise monitoring and billing. The PRI Solution provided closed user group facility, same product & cross product pooling (National pooling), suitable for registered tele-marketing or high volume inbound and budget call feature (ILD).

Outcome

MedPlus now manages its operations more efficiently. It has set up a synergy in the functioning of stores across locations. The company has witnessed significant improvement in the quality of services being delivered to customers.

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