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Persistent Launches Population Health Solution with Microsoft Azure OpenAI

Ganesh Nathella, Senior Vice President & General Manager – Global Lead, HLS Business, Persistent

Persistent and Microsoft share a longstanding 32-year relationship

Persistent Systems and Microsoft launch innovative Generative AI-powered Population Health Management Solution. Aligned with value-based care, it identifies Social Determinants of Health (SDoH), enhancing patient care and optimizing capacity for healthcare providers.

Predictive risk modeling is a critical tool to identify patients who will require significant medical assistance, as a relatively small proportion of the population accounts for the majority of healthcare spending. Leveraging Microsoft Azure OpenAI Service and Dynamics 365 Customer Insights, Persistent’s PHM Solution identifies SDoH based on Electronic Health Records (EHR) data. Since up to 80% of key patient information within an EHR is in the form of unstructured clinical notes, Persistent’s Solution accurately extracts this information, unlike PHM solutions in the market, which are solely dependent on third-party data sources or survey data. This innovative method, compared to existing natural language processing-based approaches, is intended to improve patient outcomes through more timely and intelligent care recommendations, and provides higher accuracy, improved scale, and increased compliance.

“Addressing the causes of negative healthcare outcomes is increasingly understood as a critical component of any PHM program” 

Ganesh Nathella, Senior Vice President & General Manager – Global Lead, HLS Business, Persistent

In addition, Persistent’s PHM Solution assists a physician or a caregiver in recommending personalized interventions through community-based programs and care management teams to prevent emergency department visits, avoidable readmissions, and extended hospital stays. The Solution decreases 30-day readmissions by up to 60%, and continuously monitors correlations and outcomes to ensure quality patient engagement.

Persistent and Microsoft share a longstanding 32-year relationship. With more than 4,500 Microsoft-certified consultants and 50+ IPs and accelerators, Persistent is focused on establishing a resilient ecosystem supported by delivering top-notch digital solutions that aim to improve health outcomes, offer enriched patient experiences, reduce care costs, and optimize operational efficiency. The PHM Solution is a testament to Persistent’s deep domain expertise and proficiency in leveraging Microsoft platforms to help its clients deliver personalized healthcare. The PHM Solution is currently available on Azure Marketplace.

Ganesh Nathella, Senior Vice President & General Manager – Global Lead, HLS Business, Persistent, said, “Addressing the causes of negative healthcare outcomes is increasingly understood as a critical component of any PHM program. With this innovative Solution, built on Persistent’s deep domain expertise and differentiated frameworks along with Microsoft Azure OpenAI Service and Dynamics 365 Customer Insights, we are identifying care access and health equity issues by optimizing enterprise capacities and ensuring cost-effectiveness.” 

David Rhew, M.D., Global Chief Medical Officer & Vice President of Healthcare, Microsoft, said, “The goal of population health management is to improve overall health of a population by applying cost-efficient interventions designed to promote better health for groups of individuals. To accomplish this, we need to harness data to identify individual needs, monitor the success of interventions, and benchmark against comparative data.”  

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