New solution to reduce strain on administrative staff and improve application processing times developed in just five days
Pegasystems Inc. has developed a new application and process system for the Bavarian government to provide emergency COVID-19 financial aid to self-employed workers, farmers, and small to medium-sized companies. Hosted in secure, scalable data centers by T-Systems, the solution will allow those eligible for assistance to apply through an entirely digital process, which will accelerate the distribution of funds where they are most needed.
Pega worked alongside the Bavarian Ministry of Economic Affairs and T-Systems to develop the system in just five days. As of April 7, more than 108,500 Bavarian companies had already used the application to apply for assistance.
The solution, developed with the highly configurable low-code capabilities of the Pega Platform, replaces the existing process, which required applicants to manually complete, scan, and email documents to the application centers. The new process lets applicants enter their data online, which allows administrators to review and approve claims far more quickly. Payment orders for successful applicants are then automatically forwarded to the relevant administrative staff of the Free State of Bavaria and the City of Munich, before a payment notification is generated and received by the approved self-employed workers, farmers, and businesses via email.
The system also allows government staff to access the application from their workstation at home – which would be problematic in the old manual system. In addition, it offers a statistical evaluation of the speed and efficiency of the application process, which will allow the ministry to refine and improve it further in the weeks ahead.