Honeywell today announced the launch of its Smart Shopping Platform, an AI-powered retail solution developed in collaboration with Google Cloud and 66degrees. Leveraging Google’s Gemini and Vertex AI technologies, the platform aims to transform brick-and-mortar shopping by delivering personalized guidance and seamless navigation inside stores.
The Smart Shopping Platform addresses common shopper frustrations—such as locating hard-to-find items or finding substitutes for out-of-stock products—by creating a connected experience that mirrors the convenience of e-commerce. “There is nothing more frustrating than roaming through a store unable to find the last item on your grocery list,” said David Barker, President, Honeywell Productivity Solutions and Services. “This solution creates a better experience for shoppers while giving retailers an out-of-the-box AI tool without the need for in-house AI expertise.”
“The Smart Shopping Platform turns Honeywell devices into intelligent companions for shoppers and staff.”
— Jose Gomes, VP, Retail & Consumer Packaged Goods, Google Cloud
How It Works
Built on Honeywell’s Mobility Edge hardware and software platform, the solution integrates Google Cloud’s AI to deliver:
- Personalized Recommendations: Shoppers can link loyalty accounts for tailored suggestions based on purchase history and preferences.
- Dynamic Navigation: Step-by-step guidance to locate products quickly.
- Smart Substitutions: AI-driven alternatives when items are unavailable.
Retail associates also benefit from real-time insights. Equipped with Honeywell devices like the CT70, staff can provide instant product guidance, making every employee a subject matter expert.
Retail Impact
By combining AI with specialized hardware, the platform enhances operational efficiency and customer satisfaction. “This collaboration streamlines in-store operations and builds deeper customer loyalty,” said Jose Gomes, Google Cloud.
The Smart Shopping Platform will be available globally starting February 2026, marking a significant milestone in Honeywell’s ongoing partnership with Google Cloud to advance AI-driven retail innovation.