Revolutionizing Convenience with Real-Time Insights and Dynamic Scaling Across 700 Indian Cities
Confluent announced that Swiggy, India’s leading on-demand convenience platform, is leveraging Confluent’s fully managed data streaming platform to power its operational and analytical systems.
In the fast-paced world of food and grocery delivery, consumers seek convenience and expect instantaneous, precise, and reliable service. For Swiggy, delivering on these demands means bringing together providers and delivery partners in real-time to address billions of customer orders across approximately 700 Indian cities. To help Swiggy efficiently manage the data involved in real-time and at such a scale, Confluent’s data streaming platform emerged as the critical technology enabler.
“The modern customer expects more than just delivery from Swiggy—they rely on us for reliability, transparency, and instant response,” said Madhusudhan Rao, CTO at Swiggy. “As we prioritize superior consumer experiences, our growth depends on our ability to provide real-time, millisecond-level insights that transform complex operational challenges into smooth, effortless customer interactions.”
“The modern customer expects more than just delivery from Swiggy—they rely on us for reliability, transparency, and instant response.”
Madhusudhan Rao, CTO at Swiggy.
With Confluent’s complete data streaming platform, pre-built connectors, and Apache Flink®, Swiggy was able to:
- Transition from open-source Apache Kafka® to a fully-managed data streaming platform, freeing up valuable resources from constant maintenance and management of the data infrastructure.
- Efficiently manage asynchronous communications across its services to accurately calculate the precise delivery time for each customer, based on their location.
- Handle significant surges in orders with elastic scaling, ensuring uninterrupted and seamless service for its customers during high-demand events such as festivals.
- Map out its data lineage to better identify and resolve workflow inefficiencies, streamlining complex workflows and improving system efficiency.
- Manage governance with a simple, one-click solution.
“Swiggy’s evolution and success is a great blueprint for how businesses can turn data complexity into a competitive advantage,” said Rubal Sahni, Area Vice President & Country Manager, Confluent India. “We’re proud to be able to serve as the technological backbone for Swiggy in redefining industry capabilities and customer experiences with data streaming.”
Swiggy is rapidly expanding across India with the mission to elevate the quality of life of urban consumers by offering unparalleled convenience. With the help of Confluent’s data streaming platform, the company is poised to meet its expansion goals while ensuring a seamless experience across the board.
