Integration adds voice recording features to Matrix Eternity including comprehensive log reports, call playback, search and retrieve based on various attributes
*astTECS, a leading provider of enterprise telecom technology products and Asterisk based open source communication solution, today announced the successful interoperability of its Voice Logger with Matrix Eternity Range of IP-PBXs. This integration adds voice recording features to Matrix Eternity that include: comprehensive log reports, call playback, search and retrieve based on various attributes like date, time, source, destination and archiving in different audio formats.
Matrix is a leading manufacturer of VoIP products such as IP-PBXs, VoIP Gateways and IP Phones. The enhanced capabilities will offer Matrix customers with the flexibility to monitor & record their IP-PBX and SIP extensions. *astTECS Voice Logger extends Matrix Eternity range a competitive edge, combined strength and differentiated customer value, that will further drive enterprises to buy a reliable, feature rich and value for money comprehensive telephony system, while maximizing their investment.
Dr. Devasia Kurian, CEO, *astTECS said, “The smart integration of *astTECS Voice Logger with Matrix IP-PBXs creates a collaborative environment, that will help both the companies strengthen their position among enterprises. *astTECS Voice Logger and its interoperable capability with Matrix IP-PBXs creates huge opportunity for enterprises across key verticals, as they can easily integrate the voice logging feature without any costly upgrades.”
In the enterprise communications scenario, Voice Loggers have become an essential application for enterprises, as it offers a host of benefits that include: quality monitoring, improved service quality, enhanced customer service, resolution of customer disputes, policy compliance, training, security and low implementation cost.
*astTECS offers the most comprehensive, integrated and compelling Telecom Infrastructure Solution based on Asterisk platform that are feature rich, helps improve consistency & performance and creates a scalable, stable and resilient network, that optimizes value.