Zendesk‘s Open CRM Platform Powered by Amazon Web Services

Zendesk, Inc. announced that Amazon Web Services, Inc. (AWS) powers the infrastructure behind its new CRM platform, Zendesk Sunshine. Sunshine allows businesses to connect and understand their customer data.

The security, scalability, and reliability of AWS is built into the core of Sunshine, making the CRM platform more modern, flexible, and open than traditional platforms. Sunshine gives businesses the tools to bring all of their customer data to both build and run their digital products and internal services.

“Most of our customers are already running their businesses on, or considering a move to, AWS, By working with AWS, Zendesk can give companies the ability to integrate and connect data from various sources to understand their customers better and personalize their journey. At the same time, with AWS powering the Sunshine CRM platform, developers have the freedom and control to build modern applications using the tools they already know and trus.” said Adrian McDermott, President of Products, Zendesk.

Zendesk plans to release solutions and connectors to AWS for developers and IT professionals access their data. Sunshine will connect with various AWS services, such as Amazon Kinesis, Amazon Simple Storage Service (Amazon S3), Amazon Redshift, Amazon SageMaker, and Amazon Virtual Private Cloud (Amazon VCP) AWS PrivateLink.

Zendesk also announced an enhanced go-to-market offering with Amazon Connect, AWS’s cloud-based contact center service. The Zendesk collaboration with Amazon Connect provides direct access to the Amazon Connect platform inside a Zendesk Support account.

A readily integrated solution using Amazon Connect and Zendesk is now available on both the Zendesk Marketplace and the AWS Solution Space.

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