Case Study

Tata Docomo Helps Medica Achieve Operational Efficiency 

Tata Docomo Business Services (TDBS) offers the most comprehensive suite of solutions in the Enterprise space and caters to every communication need of customers and their ecosystem. Here is a successful deployment of ICT Services for Medica Hospitality, in Kolkata.

About Medica

Medica SuperSpeciality Hospital is an NABH accredited, 500 bed world class hospital with best healthcare services and 24×7 Emergency Support in Kolkata. The Hospital pride itself as one of the best hospitals in eastern India. As a unit of Medica Synergie Pvt. Ltd. and one of the largest integrated health care providers in eastern India, the Hospital is committed to provide the best in health care at an affordable cost, in a safe and comfortable environment, and in a transparent and ethical manner. Patient comfort is a priority.  Global standards of superior medical care through qualified medical and support staff, cutting edge technology, an environment for continuous learning and development, and patient-centric interactions to keep in line with the commitment made.

Challenges faced by Medica

Medica required a single service provider to take care of all its ICT needs, across India. It required a single number for customers to get in touch with them, through a varied set of ‘Vanity Numbers’ across services like Ambulance service (KARMA), Rural Hospitality, Doctor to home etc. A holistic integrated approach was required to take care of these needs. The hospital also required their employees to be covered through wireless voice and data, wired internet and fixed wireless terminals.

Solutions offered by TDBS

Being a large hospital with multiple locations, the Hospital continually strives to deliver best in class customer service. For this, dependable Primary Rate Interface (PRI) voice connectivity was selected with each connection delivering 30 channels providing voice services. Also, each channel would be configurable as incoming, outgoing or two-way. To ensure efficiencies, Medica was provided a Closed User Group plan covering Mobile, Photon, and Walky and for Internet services. A comprehensive connectivity solution was provided to the hospital covering wireless and wired voice and data, so employees, stakeholders and patients could effectively collaborate and communicate.

TDBS provided Medica with a reliable holistic connectivity solution PRI with multiple DIDs and ‘Vanity Numbers’ for special projects were provided. PRI was selected as the ideal voice service, as a variety special numbers ensured the hospital’s individual services were individually identifiable to audiences.  Internet Leased Line (ILL) with latency commitment, 99.5% Service Level Agreement (SLA), and packet loss of less than 1% was selected as the ideal data connectivity solution for dedicated and symmetric bandwidth. This helped in delivering same upload & download speeds, and high-speed communication via the internet. The solution was extended to multiple hospital locations across Ranchi, Patna, Jameshedpur, Kalinganagar and Siliguri.

Outcome

Medica now manages its operations efficiently by employing an accessible workforce model. A comprehensive connectivity solution was provided to the hospital covering wireless and wired voice and data, so employees, stakeholders and patients could effectively collaborate and communicate. The solution has brought a synergy in the functioning of offices across locations. All regulatory requirements are met through the seamless voice and data connectivity offered by TDBS.

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