New real-time insights, diagnostics, and automation enable IT teams to resolve issues proactively, reduce support tickets, and improve employee productivity.
ManageEngine, the enterprise IT division of Zoho Corporation, has introduced digital employee experience (DEX) capabilities into its flagship Endpoint Central platform, marking a major step towards autonomous endpoint management. The new features are designed to help IT teams detect, diagnose, and remediate device performance issues before they disrupt business operations.
Employee productivity today is directly tied to the seamless functioning of devices and applications. Yet, everyday challenges such as slow boot times, application crashes, or login delays often go unnoticed until employees raise tickets—by which time costs and downtime increase. ManageEngine’s new DEX module seeks to bridge this gap by providing real-time visibility and automation.
“Our North Star is autonomous endpoint management delivered through a unified platform that proactively ensures all endpoints remain secure and high performing.”
— Mathivanan Venkatachalam, Vice President, ManageEngine
“Hybrid work has made the digital experience a defining factor in employee productivity and retention,” said Chirag Mehta, Vice President and Principal Analyst at Constellation Research. “Buyers are seeking integrated visibility and automation that enable IT teams to transition from reactive support to proactive engagement.”
The DEX enhancement consolidates performance monitoring, diagnostics, and automated remediation into a single solution, reducing the need for multiple stand-alone tools. IT teams can move directly from issue detection to resolution, supported by features such as:
- Experience monitoring to detect CPU spikes, memory usage issues, or hardware slowdowns.
- Root cause analysis to link poor performance with underlying factors like resource-heavy apps.
- Prioritized alerts and workflows for one-click or automated remediation.
- Experience scoring and benchmarking to measure endpoint health over time.
Looking ahead, ManageEngine plans to strengthen predictive analytics, self-healing automation, and contextual AI within Endpoint Central to drive fully autonomous endpoint management.
“We have already consolidated management, security, and experience capabilities within our platform, and we continue to expand its scope with every release. DEX management is one of the core pillars that brings us closer to this vision,” said Mathivanan Venkatachalam, Vice President of ManageEngine.
The DEX features are available globally as a stand-alone SaaS solution, DEX Manager Plus, or as an add-on to Endpoint Central, catering to businesses of all sizes.
