Krisp, a leading Voice AI company processing over 80 billion voice minutes every month, has announced the launch of Voice Security and Speech Analytics, two new capabilities designed to help contact centers improve fraud detection, compliance monitoring, and quality assurance across 100% of customer interactions.
The launch comes as organizations face rising threats from AI-powered fraud, deepfake voice attacks, and increasingly sophisticated social engineering tactics. According to Krisp, traditional quality assurance programs review less than 2% of calls manually, leaving significant gaps in visibility and risk management.
Voice Security introduces AI-powered protection against emerging voice-based threats. The solution includes Deepfake Detection, which analyzes inbound caller audio in real time and alerts agents when synthetic or cloned voices are detected before sensitive actions such as account access or transactions take place. It also features Fraud Detection, which monitors live conversations for behavioral and linguistic signs of social engineering, and Agent Voice Verification, which continuously confirms the identity of contact center agents during calls.
“The voice channel carries a company’s most sensitive moments, and for thirty years it ran on one assumption: if the voice sounds human, it is human. That assumption is now a liability,” said Harry Folloder, Chief Commercial Officer at Krisp.
Complementing these capabilities, Krisp’s new Speech Analytics platform automatically evaluates every customer interaction after a call ends. The solution scores conversations against organizational quality standards, identifies potential compliance violations, generates summaries, and categorizes calls without manual intervention.
By analyzing 100% of conversations, contact centers can gain deeper insights into agent performance, accelerate coaching initiatives, and reduce after-call administrative work through automated call disposition generation.
Davit Baghdasaryan, CEO and Co-Founder of Krisp, said the company’s latest innovations extend governance across the entire voice channel. “Every call is on record, every fraud signal is surfaced while there is still time to act, and every conversation is scored not just the ones that happen to get reviewed.”
Krisp Speech Analytics is now generally available, while Voice Security is currently offered through an early access program. The company says the solutions are designed to work across existing contact center platforms without requiring additional infrastructure or complex integrations.