Enterprise Solutions News

Infosys BPO to Transform Business Process for Clients

Launches Process Progression Model which the company says serves as a key differentiator for Infosys BPO

Infosys BPO has unveiled its Process Progression Model (PPM) to accelerate optimization and end-to-end transformation of business processes.

PPM brings together multiple transformation levers and competencies developed by Infosys, to help clients progress their business processes in a phased way and maximize efficiency and effectiveness of each process. The new framework maps the progress of each process against pre-defined client-centric benchmarks to deliver enhanced value and improved business outcomes for clients.

The company said that PPM improves service delivery by bringing together the combined strengths of a proficient workforce with deep domain expertise, superior knowledge management, enhanced automation, and assured monitoring of risk and compliance parameters.

Infosys further stated that the model provides a comprehensive and transparent assessment of current process maturity at a location level and outlines a clear roadmap for achieving the next phase of improved business results. The new model will be deployed across the entire life cycle of a client engagement. PPM is customized to suit specific needs of client enterprises and offers a unified view of the health and business transformation value delivered to the client.

Gautam Thakkar, CEO and MD, Infosys BPO, said, “In today’s business environment, service providers are expected to significantly transform business processes and enhance organizational performance. The Process Progression Model serves as a key differentiator for Infosys BPO by providing a clear roadmap to enhance our clients’ global business operations. Honed through years of practitioner consulting experience, it helps us to work collaboratively with clients and amplify process efficiency and effectiveness. We will continue to invest in our capabilities to drive innovation and optimization for our clients.”

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