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Happiest Minds harnesses ELLIPSE MSP with ServiceNow for Intelligent Service Management

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Happiest Minds’ ServiceNow MSP partnership is poised to support customers in addressing multiple challenges in the market

Happiest Minds Technologies  has advanced in the ServiceNow Consulting and Implementation Partner Program to help organizations with their digital transformation needs. The partnership enables Happiest Minds to modernize and scale IT and Enterprise Service Management landscape for customers. 

Happiest Minds’ services will bring efficiency to customers’ digital initiatives by enabling seamless adoption of ServiceNow. With support from the global stakeholders of ServiceNow coupled with Happiest Minds consulting-driven approach will demonstrate tangible ROI to drive ServiceNow adoption in existing and new customers.

We believe this alliance will enable our customers to stay ahead of the curve by combining market-leading technology and Happiest Minds’ proven global delivery capability. 

Ram Mohan C, President & CEO, Infrastructure Management & Security Services (IMSS), Happiest Minds Technologies

Happiest Minds’ ServiceNow MSP partnership (Premier Level) is poised to support customers in addressing multiple challenges in the market: 

  • Value realization from IT and Enterprise Service Management implementations
  • Siloed processes and data impacting customer service & operational inefficiencies
  • Tools & process alignment as per ITIL and similar maturity frameworks
  • Lack of holistic and structured automation in IT and Enterprise workflows 

As a Consulting and Implementation partner, Happiest Minds will deliver the following features of the ServiceNow platform to customers: IT Service Management, IT Operations Management, IT Asset Management, Security Management, Governance, Risk and Compliance, Security Operations Support, Customer Service Management, Low Code Application Development, Automation and Platform Operations. 

“We are delighted to announce the launch of the MSP partnership with ServiceNow. Happiest Minds’ proven delivery and differentiated managed services delivery (MSP) model, coupled with ServiceNow’s deep expertise, differentiated offerings, and solutions using new age modules like TPSM, GRC & SecOps, Automation, and App Engine, will help connect the customer ecosystem, enable proactive service delivery, and improve the customer experience. We believe this alliance will enable our customers to stay ahead of the curve by combining market-leading technology and Happiest Minds’ proven global delivery capability.” 

Ram Mohan C, President & CEO, Infrastructure Management & Security Services (IMSS), Happiest Minds Technologies 

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