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Cathay Pacific Airways transforms global operations with Capgemini

One of the largest transformations enabled by the SAP S/4HANA Digital Core in Asia to provide revamped Finance and Procurement processes, route profitability reporting and spend analytics to reduce costs and achieve greater transparency

Capgemini is helping Cathay Pacific Airways (“CPA”), an international airline registered and based in Hong Kong, to modernize its finance and procurement functions to support its worldwide business growth agenda for the next 10 years and beyond. The project, entitled ‘Horizon8’ is on track for a global ‘go live’ in September 2017, covering 3,000 CPA users across 30 countries. Horizon8’s mandate is to standardize CPA’s end-to-end processes and deliver greater transparency and cost efficiencies, through a wholesale modernization of existing finance and procurement models. CPA tasked Capgemini to help build a seamless integrated operating model to support its strategic vision and organizational ambitions.

With routes spanning 190 countries, Cathay Pacific has to manage numerous daily operations along with the ongoing repairs and maintenance of all aircrafts. Rising fuel prices, and a dynamic business environment, plus stiff competition all mean that the company needs to get maximum return from every dollar invested.

To help Cathay Pacific optimize its processes and gain a consolidated view of finance and procurement metrics, Capgemini’s team of over 100 consultants, comprising airline experts as well as SAP functional and technical consultants, has been involved in the process design and implementation of the SAP S/4HANA Suite. Cathay chose SAP S/4HANA as it provides a scalable, integrated solution to handle the complexities of the airline business. The solution will cover end-to-end procurement and financial transactions, while also serving Cathay Pacific’s needs on planning and budgeting, financial consolidation, profitability analysis, and business intelligence and reporting.

Commenting on the collaboration, Raymond Fung, General Manager of Project Horizon8, Cathay Pacific Airways said: “The Horizon8 program will create several valuable benefits for Cathay Pacific Airways. With the implementation of SAP, we can expect to see more transparency in our spend and faster reporting in our finances.”

Cary Farmer, Project Director of Project Horizon8, Cathay Pacific Airways, added: “With routes spanning 190 countries, it is of crucial importance that we receive accurate ROI on our digital transformation investments and work towards building a solid foundation for growth and innovation. It has been a pleasure working with Capgemini and we look forward to seeing the results when the project goes live.”

“This transformational project at Cathay Pacific Airways is a testament to Capgemini’s significant aviation & SAP experience across the world. We are delighted that the program is on track to go live in September  which will enable one of the world’s top airlines to benefit from cost efficiencies and new digital capabilities in the years to come,” said Sumit Nurpuri, Chief Operating Officer, Capgemini in South-East Asia, Non-Financial Services. “The aviation industry remains a key focus for us globally and this implementation demonstrates how we are helping clients meet their digital transformation needs though innovative, efficient, and cost cutting solutions.”

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