For its superior performance in the contact center solutions in large enterprise space
Aspect has announced that it received an award from the Centre of Recognition & Excellence for its superior performance in the Contact Center Solutions in Large Enterprise space.
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel through a single, seamlessly integrated software platform. As the global leader in customer engagement solutions, its unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today’s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.This platform unifies all the conversations ensuring a consistent omni-channel customer experience each and every time.
Sanjay Gupta, MD, Aspect Software, India, Middle East and SAARC, said, “We are extremely honored to have the Indian CIO community testify our best-of-breed contact centre offerings. With customer interaction becoming more complex and increasingly reliant on technology, Aspect has utilized its decades of expertize in understanding business and customer expectations, to develop innovative and targeted solutions which organizations can rely on. This award not only solidifies the receptiveness of the industry towards Aspect’s contact center portfolio, but demonstrates the excellence that our set of solutions stands to deliver. With our Work Force Optimization (WFO) platform extended to the back-office, and a SaaS portfolio business that includes Voxeo, Qivox, Aspect Social, and the game changing Zip-wire service which is soon be launched in India, Aspect is not only back in the game, but we are starting to lead again.”
Anoop Mathur President, Centre Of Recognition & Excellence, said, “Being voted by CIOs, Aspect has proven their expertise in contact center technology area, thereby positioning them among the top percentile of enterprise ICT vendors in India. When CIOs look for an IT partner to meet their business challenges, choosing a company that has trust of CIO Choice Logo is an intelligent move. It is a CIO endorsed IT brand with successful deployments at their customer ends.”