Apu Pavithran, Founder and CEO, Hexnode & Mitsogo


“The future we are soon going to be a part of is a connected one” 

1. Kindly brief us about the company, its specialization and the services that your company offers. 

Answer: Mitsogo Inc. is a leading provider of endpoint management and security solutions. Headquartered in San Fransisco, California the company has offices in Australia, Germany and a large presence in India. Our customers include SMBs to Fortune 500s: enterprises of all sizes have leveraged Mitsogo’s prowess in device management to drive business productivity and compliance. Our solution adapts to the most complex of business environments and has been helping organizations in over 100 countries to stay agile and competitive in an increasingly mobile world. 

Our flagship product is Hexnode UEM and is currently the sole offering. We are working on a few new products and the next product is in the beta stage. If all goes well, it is expected to be rolled out soon. 

2. How do you see the company and the industry in the future ahead? What new products and solutions are you building? 

Answer: The future we are soon going to be a part of is a connected one. Software as a service (SaaS) is gaining more popularity than ever. The incredible speed and minimal latency of the 5G network will soon drive every IT solution to the cloud. A surfeit of IoT devices will take advantage of this connectivity and make the act of securing a business network seem like an arduous task for IT admins. UEMs will evolve to keep up with this influx of connected devices utilizing cutting-edge device discovery features and secure cloud-based services. 

Hexnode has already been using a cloud platform to host our servers and is capable of advanced IoT device management. In the near future, we will offer support for even headless IoT devices. In addition, we will soon pass another milestone for our company, with the release of Hexnode Do. Hexnode Do is a SaaS app management platform that will provide a unified platform to manage and secure different SaaS applications 

3. What is your Expansion and hiring strategy for India? 

Answer:Yes, we’re planning to expand our services extensively in India and even double our headcount in 2022. Recently, we added a new office in Chennai. We are looking at adding new offices in major cities in South India in the next 3 years and Bangalore is next. We will be adding more MBA colleges to our list along with all the major engineering colleges in India for the campus recruitment drive. Our hiring plans will be a combination of freshers and experienced personnel. 

4. What is your main product and its solutions? 

Answer: Our main product is Hexnode UEM. 

Hexnode MDM is the award-winning unified endpoint management platform from Mitsogo Inc. UEM is a cloud-based solution providing more secure, flexible, and robust management services than any other vendor in the market. Hexnode employs a top-of-the-notch EMM 

solution to track, secure, and manage corporate-owned as well as personal devices. It supports most of the major platforms and devices ranging from android 4.0 to TVs 6.0 to mac os 10.7. 

Hexnode UEM simplifies the work of an IT admin. 

When an organization deploys devices for work to its employees, they also need to monitor and manage the devices. The IT team should have complete visibility into all the company’s devices and where they are, what’s in it etc. This is crucial because if one device gets compromised or falls into the wrong hands, it will put the whole company at risk. So Hexnode gives IT the power to grant or revoke access to the work resources or data and even wipe the devices remotely if needed. 

Also, in the case of onboarding employees and providing them with new work devices, the IT admin doesn’t have to manually open configure all the devices. If it’s only a matter of few devices, it may work out but in the case of hundreds and thousands of devices, it’s an impossible task. Hexnode enables the IT team to enroll the devices to the Hexnode portal and push applications, configurations, and restrictions to these devices in a few clicks. 

5. Please share about your Major clients and which location they are from? 

Answer: Every industry needs an agile UEM solution for effective management. Our key markets are based in North America and Europe and our customers are spread all across the world from various industries like government, aviation, transportation, education, hospitlaity, healthcare, logistics, human resources, retail, non-profits, manufacturing and construction etc. We have shared customer stories in our website. We have Oasis, DKT, Conde Nast, Hampton Jitney, Nathealth, Checkedup, Wattbike, Eatstreet, etc., to name a few. 

6. How your company different other players in the industry? 

Answer: Our USP is simple – the platform is simple compared to other vendors with fewer clicks to obtain the same result. Also, Hexnode is budget-friendly which enables even SMBs to adopt UEM equally like big enterprises. In addition, we offer the best tech support in the industry, with a response time of 4 minutes and every customer receives the same top-notch services from the support team. This equips smaller businesses that do not have a strong IT department to implement the solution efficiently. The tech support team guides the IT admin through the entire process and assists them 24×7. 

7. Please tell us about the challenges faced in the current circumstances (Covid)? 

Answer: Mitsogo is one of those few companies that did not get greatly affected by the pandemic. There were no layoffs, in fact, the company grew almost 1/3 in employee count and experienced a 200% increase in revenue growth. 

It did not affect us that adversely as it did other industries. This is mainly because every business uses mobile devices and computers and majority of their data is in the cloud. 

They all need a solution to secure their device and data especially when people took the devices and data to all parts of the world during remote work. So the demand for UEM solutions increased, especially during the initial lockdown months. 

8. What’s your growth plan for the next 12 months? Answer: Growing in a post-covid world has its challenges, but we managed it successfully with the support of a committed team. We recently opened a second office in Chennai – an even bigger office, housing around 500 employees. We plan to hire freshers from more than 250 colleges across India, including IITs, NITs, and IIMs. In addition to the freshers, we are also planning to hire experienced candidates for various positions. By this time next year, we are planning to double our workforce. 

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