Industry Experience: 20.4 years
Past Organizations: Opus Consulting, Syntel, Mphasis, Zensar, Affinity Express, Veritas
Academic Excellence: MBA – IT from IIBMS, Bachelor of Science – Physics
Highlights regarding implementations in 2016: * IT services alignments to Business using ITSM best practice (Service Catalog, Incident, Change, Service-request Problem Management and Integration) * 13 key initiatives during Q4 – 2016 for Customer and Service Improvements * This lead to Best Support Team of the Year 2016 Award – Annual Event Aspirationz 2017 held on 6th Jan 2017 * Availability, Capacity Planning , Service Improvements for all IT systems infrastructure components Predictive Analysis – Single Dashboards to CXO * Merger and Acquisition – Feasibility Analysis, Planning, Execution, Monitoring and Reporting of all key components from IT systems Infrastructure landscape * Change Owner, Business Plans for all IT systems infrastructure critical Change Requests while being in CAB , analyzing, approving, suggesting improvements plan and Resource Allocations globally working with US, Nepal, Romania IT support Team * Vendor evaluation, cost optimization, contract negotiations with SLA backed commitments, leading to valued delivery and defined escalation matrix * Implementation of Global IT Delivery Dashboard with various matrix such as Services, Initiatives, Project Plans, Resource allocation, IT security compliance, IT governance, Re-organization Impacts, Risks and Mitigation Plans * ISO 27001:2013 ISMS re-certification with External Auditors and Successful completion of the Information Security key Objectives * Identity and Access Management, Security Hardening, Network Hardening, OS Hardening, Antivirus Hardening, for Ransomware prevention
Plans for 2017 from technology and projects’ point of view: * Global IT Operations and Support Coverage 24x7x365 * Global Security Operations Center – ISMS, Monitoring and Reporting, Notification and Escalations priority and severity wise * Re-branding of all IT Tools with new company logo and process post Merger * Migration Planning, analysis and recommendations for all Internal IT applications to Cloud for better Security and Business Continuity from On-Premises Legacy Out of Warranty Systems * Licensing and Governance Monitoring and reporting, compliance reports to CEO * Resource Utilization and Cross Skills Training to avoid single point of failures due to resources * SLA, Service Catalog, Incident, Problem and Change Management refinements to reflect the Merged Organization * Training and Developments on Basic and Advanced Levels tools, process, procedures for growth path and resource efficiency increments * Client Proposals, Development, Practice Launch of ITSM using ServiceNow (Targetting ~80 resource practices ) for all of our existing ~33 Customers globally.
Success mantra: Honesty and Integrity is the foundation of effective leaders, Lead by example, Lead the Change
Favorite piece of personal technology: Mobile Computing, Pi, Raspberry, Gaming
Hobbies pursued in free time: Movies, Games, Music
About the family: Proud father of son and daughter, supported by spouse who had been the catalyst and support for all success during highs and lows of life. Being Masters in Law – Civil and Criminals, her tremendous sacrifice towards family is something which cannot be thanked even If loved her throughout my life. Life is short , Cherish and Capture the Magical moments.
One good book read recently: 10 Values of High Impact Leaders (Demystifying Leadership Series Book 2) Kindle Edition
Favorite holiday destination: Shimla, Nature at its best. Calm and Cool connect with Earth and Almighty to seek pleasure, happiness of soul and mind.
Social network most active on: LinkedIn
Preferred Cuisine of Choice: North Indian Cuisine
Favorite Sport: Badminton