ScreenSense-powered AI Agents redefine digital adoption, bridging the gap between complex enterprise systems and user success
Whatfix, the global leader in Digital Adoption Platforms (DAP), has announced the launch of Whatfix AI Agents, a new suite of intelligent assistants embedded across its product portfolio. Designed to simplify enterprise software usage, the agents leverage the company’s proprietary ScreenSense technology, which interprets both user context and real-time intent to deliver timely, relevant actions.
“It’s not just about automation; it’s about making complexity disappear.”
— Laurentiu Bogdan, Operational Excellence Director, Servier
The introduction of Whatfix AI Agents aims to address one of the biggest enterprise challenges: converting growing investments in AI and software into measurable productivity and business outcomes. According to Gartner, enterprise software spending is projected to grow at double-digit rates in 2025, largely fueled by generative AI. Yet, many organizations still struggle to achieve user adoption at scale.
“Whatfix AI Agents flip the equation. They adapt technology to users, not the other way around.”
— Khadim Batti, CEO & Co-Founder, Whatfix
“Most enterprises face a growing gap between software’s potential and real user impact,” said Khadim Batti, CEO and Co-Founder of Whatfix. “The AI layer is adding to rapid change, risking paralyzing users with too much complexity. Whatfix AI Agents flip that equation — they userize technology to adapt to the user’s context. This is not just about adoption; it is about enabling every user to succeed in an environment where systems are changing faster than people can keep up.”
The first three agents — Authoring, Insights, and Guidance — are now live:
- Authoring Agent: Uses natural language prompts to automatically generate in-app experiences like walkthroughs or pop-ups, enabling non-technical teams to scale guidance content.
- Insights Agent: Provides conversational access to product analytics, enabling teams to ask questions in natural language and uncover user behavior trends.
- Guidance Agent: Surfaces concise, contextual answers from enterprise documentation within the workflow, reducing time-to-answer and dependency on support teams.
Early adopters are already seeing value. “With Whatfix AI, we’re heading towards a world where digital solutions will self-correct, self-improve, and personalize in real time,” said Laurentiu Bogdan, Operational Excellence Director at Servier. “It’s not just about automation; it’s about making complexity disappear.”
The launch also reflects Whatfix’s broader Userization philosophy — putting technology in service of the user. By embedding AI intelligence across adoption, analytics, and training, the company aims to create a unified experience where enterprise users can focus on outcomes, not system complexity.
