New AI-driven solutions enhance customer and employee experiences
Zendesk has launched its Agentic AI-Powered Resolution Platform, aiming to redefine customer service by prioritizing issue resolution over mere interactions. Announced at its annual Relate conference, this platform integrates AI agents, a comprehensive knowledge graph, automation tools, governance controls, and analytics to streamline service operations.
“The only metric that matters in customer service is resolution.”
– Tom Eggemeier, CEO, Zendesk
“Businesses are demanding smarter solutions that drive real outcomes.” – Maureen Chong, RVP, Zendesk Asia & India
Zendesk also introduced the Employee Service Suite, a solution designed for internal teams like HR and IT, featuring pre-trained AI, workflow automation, and asset management tools. With these innovations, Zendesk is positioning itself as a leader in AI-powered service solutions.