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Rackspace Offers Fanatical Support for Office 365

Managed Cloud Leader to Offer Services for Microsoft Productivity Suite

Rackspace will offer Fanatical Support and premium managed services for Microsoft Office 365. With two new offerings, Fanatical Support for Office 365 and Rackspace Managed Services for Office 365, customers can purchase multiple Office 365 services from Rackspace including migration assistance and tier-one support, as well as premium managed services for Office 365 licenses not originally purchased from Rackspace.

Rackspace support for Office 365 is the newest addition to the Cloud Office at Rackspace portfolio, which offers customers the flexibility to choose from a broad set of fully-managed business productivity tools delivered on a variety of technology platforms to help meet customers’ communication and collaboration needs. Rackspace will resell and support six Office 365 plans with management services for SMB and mid-market customers including deployment and migration assistance, tier-one troubleshooting and prioritized Microsoft support escalations. Additionally, Rackspace will offer managed services for Office 365, including a dedicated support team, on Office 365 licenses purchased through Rackspace or directly from Microsoft for mid-market and enterprise customers.

Rackspace has supported Microsoft Exchange for more than eight years. This new announcement extends the relationship with Microsoft to support customers across the Office 365 suite who are looking for an increased level of support. According to Gartner, “as of 2Q14, only 10% of users (67 million) in the overall enterprise office market have moved to cloud office systems and most have focused on email, not the broad range of capabilities.” However, “after slow growth from 2007 to 2013, cloud office system adoption is accelerating. It will reach 25% of the market’s total potential by the end of 2017, 50% by 2020 and 90% by the market’s 20th birthday in 2027.”1

“As more businesses adopt cloud collaboration tools, they will need a trusted provider to help manage them, so they can focus on their core business,” said John Engates, chief technology officer at Rackspace. “The launch of Rackspace support for Office 365 furthers Rackspace’s commitment to deliver the workplace collaboration and productivity tools that customers need with the added value of Fanatical Support, so customers can avoid the pain of managing these tools themselves. As a Microsoft Gold Certified Partner and four-time Hosting Partner of the Year, Rackspace is thrilled to further expand our relationship with Microsoft and continue to support applications and technology outside our own datacenters.”

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