Athenta’s Operations Management System (AOMS) is the key to an entire asset lifecycle.
Athenta Technologies’ Operations Management System, AOMS provides a 360-degree view of the entire infrastructure services, asset classes, lifecycle, and standardize the business processes in line with the ITIL and Pink Verify standards.
Athenta’s Operations Management System (AOMS) is the key to an entire asset lifecycle. The AOMS is designed for quick problem routing to concerned support desk or agents, and further helps in identifying the cause, performance bottlenecks, suggestive resolutions, trending and helps in root cause analysis.
The solution is not only limited to a monitoring system but a smart tool to eliminate recurring incidents and to minimize the impact of events.
The operating management system addresses both incident management and problem management. Its flexible built-in practice workflows help to speed the resolution of end-user issues and the identification of defects in the infrastructure. The workflows capture and track relationships in a seamless and integrated fashion, right from the initiation of the incident to problem correlation.