LogMeIn has introduced the new Bold360 family of products, enabling businesses around the world to create next-level CX wherever the customer needs it most. Bold360 Advise and Acquire join the flagship Bold360 Customer engagement platform to deliver purpose-built AI-powered solutions that help organizations deliver impactful customer experiences from the very first engagement throughout the customer lifecycle.
The new Bold360 offers more streamlined integration between proactive sales, customer service and agent assistance, extending the impact of Artificial Intelligence from the web and call center through to the front lines so both customers and employees are better supported whether online or in-person.
Customer experience isn’t just about post-sale support. Companies have an opportunity to make a lasting impression at every point in the customer journey. We’re expanding Bold360 to deliver the technologies needed to humanize every interaction and create a seamless experience across channels – both digital and physical. This new suite of solutions helps bring the best of AI powered bots and live agents to all the places customers need it most ”
Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn.