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Infor’s Top Technology Predictions for 2021

By: Ranga Pothula, MD India Sub-continent & SVP Global delivery services, Infor

Cloud technology will reinvent event experiences.

“After the US Open tennis tournament successfully pivoted to cloud and AI this year to enhance the virtual experience for fans who could not attend the physical event, we will see an uptick in physical events leveraging cloud technology to give viewers tailored experiences. With 2021 primed to grip the world’s attention with several major events, such as the Summer Olympics in Tokyo and the Wimbledon Championship, cloud technology is poised to completely reinvent what we know about fan experiences today. The potential for using cloud technology to transform events is enormous — think real-time crowd excitement analysis to optimize highlights and advertisements, extremely low-latency live feeds, and moderated crowd interaction – all hosted on robust cloud platforms.”

Multi-tenant cloud architectures will be the new gold standard.

“Using multi-tenant cloud solutions means companies are automatically kept up-to-date with the most cutting-edge technology, without having to worry about manual updates or replacing hardware. As we move into a new year that likely will bring more uncertainty, multi-tenant cloud solutions will become critical technology differentiators, helping businesses remain agile and innovative, while also reducing their e-waste footprints and helping them move closer to their sustainability targets.”

AI will transform the hiring process.

“In the unpredictable job market of 2021, it will be critical for organizations to leverage AI to ensure they find the right candidate for the job. AI will enable HR departments to become more proactive in their hiring and help them determine a candidate’s cultural fit by using data to measure the quality of a hire. Innovations such as intelligent screening software that automates resume screening, recruiter chatbots that engage candidates in real-time, and digitized interviews that help assess a candidate’s fit, will start becoming commonplace in HR departments. AI also holds great promise for creating more diverse and inclusive workplaces, given its ability to reduce biases and add objectivity into employment decision-making through AI-powered algorithms that will identify the unique qualities of candidates.”

AI in healthcare will become mission critical.

“Over the next year, we will see the accelerated adoption of AI across many areas of healthcare. By applying machine learning to real-time global data sets, healthcare professionals can more accurately track contact between staff and infected patients, enable accurate diagnoses, utilize predictive analytics to track personal protective equipment (PPE), optimize workforce allocations, and develop more effective and lasting vaccinations.”

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