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Zendesk CX Trends 2026: Contextual Intelligence Emerges as the New Benchmark for Customer Experience

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260574

Indian consumers demand explainable AI, personalised service and instant resolution as brands race to close widening trust gaps Zendesk has released its 2026 Customer Experience

GlobalLogic Appoints LuJean Smith as Chief Marketing Officer

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260230

Veteran marketing leader to drive brand growth and AI-led positioning across the Hitachi Group GlobalLogic, a Hitachi Group company and a leader in digital engineering,

AI & ML News

Salesforce Launches Next-Gen Slackbot as Personal AI Agent for Work

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260743

Reimagined Slackbot brings trusted, context-aware AI into everyday workplace conversations Salesforce has announced the general availability of the new Slackbot, positioning it as a personal

AI & ML News

TCS and AMD Forge Strategic Collaboration to Accelerate AI Adoption at Enterprise Scale

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260348

Partnership combines TCS’s industry expertise with AMD’s high‑performance computing portfolio to drive GenAI innovation across cloud‑to‑edge environments Tata Consultancy Services (TCS) and AMD have announced

Networking News

Eutelsat’s OneWeb Powers Connectivity for Indian Navy’s Historic Project Kaundinya Voyage

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260200

LEO satellite network enables real-time communication, crew safety and maritime documentation on a traditional stitched‑plank sailing vessel Eutelsat has announced its partnership with the Indian

News Security

Okta Launches India-Based Platform Tenants to Boost Data Residency and AI Security

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260391

New investment strengthens identity governance for India’s AI‑driven enterprises and supports compliance with evolving data protection mandates Okta, the leading independent identity company, has expanded

News Security

eScan Showcases AI‑Driven Cybersecurity Advances at FITAG 2026 and CMDA 2026

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260258

Company highlights predictive, automated security and DLP innovations as India’s data protection landscape sharpens focus on compliance and AI governance eScan, a leading cybersecurity solutions

M&A News

Cloudflare Acquires Human Native to Power Transparent, High‑Quality AI Data Ecosystem

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260344

Acquisition aims to build a fair, sustainable Internet economy where creators can monetize AI‑ready content and developers access trusted data Cloudflare has acquired Human Native,

News Startup

From Disruption to Durability: India’s Startups Enter Their Long-Term Era

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260229

On National Startup Day, founders and operators reflect on a shift toward impact, trust, and resilient growth—across logistics, cybersecurity, fintech, AI infrastructure, manufacturing, consumer goods,

News

Iron Mountain Breaks Ground on 85MW AI‑Ready Hyperscale Campus in Mumbai

enterpriseitworldJanuary 19, 2026January 19, 2026

by enterpriseitworldJanuary 19, 2026January 19, 20260435

New facility to deliver high‑density, sustainable infrastructure as India accelerates into the AI era Iron Mountain has officially broken ground on a new hyperscale data

The Digital Armor – 2026

How Emotional Control Can Make or Break Your…

eScan Enterprise DLP Closes Critical GitHub Access Control…

CrowdStrike Appoints Jonathon Dixon to Lead JAPAC Growth…

RiskProfiler Named a “Strong Performer” in Gartner® Peer…

Zendesk CX Trends 2026: Contextual Intelligence Emerges as the New Benchmark for Customer Experience

GlobalLogic Appoints LuJean Smith as Chief Marketing Officer

Salesforce Launches Next-Gen Slackbot as Personal AI Agent for Work

TCS and AMD Forge Strategic Collaboration to Accelerate AI Adoption at Enterprise Scale

Eutelsat’s OneWeb Powers Connectivity for Indian Navy’s Historic Project Kaundinya Voyage

Okta Launches India-Based Platform Tenants to Boost Data Residency and AI Security

eScan Showcases AI‑Driven Cybersecurity Advances at FITAG 2026 and CMDA 2026

Cloudflare Acquires Human Native to Power Transparent, High‑Quality AI Data Ecosystem

From Disruption to Durability: India’s Startups Enter Their Long-Term Era

Iron Mountain Breaks Ground on 85MW AI‑Ready Hyperscale Campus in Mumbai

Strategic Alliances: Key to Growth of Trusted Global Data Center Ecosystem

Discussion on Identity and Access Management

Bhanu Panda, Co-Founder and COO, Ghangorcloud speaking to Sanjay Mohapatra of Enterprise...

Sanjeev Singh, CISO, Birlasoft discussing with Sanjay Mohapatra, Editor, Enterprise IT World

Balwant Singh, CISO, DS Group speaking to Sanjay Mohapatra, Group Editor, Enterprise...

Meheriar Patel, Group CIO, Jeena & Company, speaking to Sanjay Mohapatra of...