AI-powered workflows eliminate friction in onboarding, offboarding, and promotions—enhancing collaboration and productivity.
Freshworks has announced the launch of Freshservice Journeys, a new AI-powered capability designed to streamline complex employee transitions across departments like HR, IT, and Facilities. Built into its IT and employee service management platform, Freshservice Journeys empowers organizations to deliver seamless, personalized experiences during onboarding, offboarding, promotions, and relocations.
Freshservice Journeys addresses a common pain point: fragmented workflows and siloed operations that slow down critical employee processes. By enabling no-code automation and cross-functional coordination, the platform helps organizations eliminate delays, reduce errors, and improve accountability.
“Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience.” — Srini Raghavan, Chief Product Officer, Freshworks
“Freshworks takes its vision further—eliminating the friction that has long hindered cross-departmental collaboration,” said Srini Raghavan, Chief Product Officer at Freshworks. “Organizations can now use AI-powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility.”
The platform’s intuitive interface allows admins to build workflows using pre-configured templates or customize them with conditions and triggers tailored to organizational policies. AI handles routine tasks like account setup, reminders, and ticket summaries, freeing teams to focus on strategic work.
“Freshservice has completely transformed our offboarding process… It’s helped us reduce risk, save time, and deliver a more secure, compliant experience.” — John Batchelor, VP of IT Operations, Qualfon
Customer feedback highlights the impact. “Freshservice Journeys is a game-changer for onboarding,” said Tabitha Zokaitis, IT Service Management Analyst at EquiTrust Life Insurance. “It allows our admins to quickly set up customized workflows for different roles, while giving HR real-time visibility into every task.”
Anantha Ganga, CIO at Coherent, standardized IT service delivery on Freshservice within four months and expanded its use to HR, with plans to include facilities and procurement. The result: faster transitions, improved visibility, and reduced manual coordination.
Freshservice Journeys is now generally available, helping organizations turn complex transitions into smooth, efficient experiences—making work life easier for everyone involved.
