AI & ML News

Coforge Launches Orion: AI-Powered Self-Service for Better Customer Experience

Coforge

Generative AI Powers Seamless Customer Experience with Coforge Orion

Coforge Limited introduces Coforge Orion, a Gen AI-based self-service solution automating customer interactions through generative AI. It handles outbound and inbound calls, engaging customers, offering intelligent responses, and taking autonomous actions, surpassing traditional automation.

Coforge Orion moves the beyond traditional scripts and messaging based communication and utilizes advanced AI to have natural, personalized conversations with each customer, adapting to the unique flow of each interaction. This empowers businesses in various fields, like travel and healthcare, to automate communication while fostering deeper connections with their customers.

Coforge Orion is a sophisticated and enterprise grade AI platform built for bi-directional human-like conversations to support sales, marketing and customer service

Vic Gupta, Executive Vice President, Coforge

“Coforge Orion is a sophisticated and enterprise grade AI platform built for bi-directional human-like conversations to support sales, marketing and customer service.  It can make automated outbound calls to prospects by dynamically generating voice conversations using large language models and can handle inbound inquiries using generative AI capabilities of speech-to-text and text-to-speech” said, Vic Gupta, Executive Vice President, Coforge.

Coforge Orion empowers businesses to deliver exceptional customer experiences and optimize operations by leveraging the power of generative AI. Customers can engage with intelligent virtual agents 24/7, overcoming language barriers with multilingual support, and enjoy seamless interactions through familiar channels like WhatsApp and SMS. Businesses benefit from effortless integration with existing CRM systems and third-party APIs, while autonomous agents address challenges like high error rates and resource-intensive training. Coforge Orion has already helped businesses optimize budgets, strengthen customer satisfaction, and boost revenue through successful pilots. This innovative solution, tailored for industries like travel, banking, insurance, and healthcare, elevates customer interactions and empowers businesses to thrive in today’s dynamic landscape.

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