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Avaya to Showcase New Solutions at Enterprise Connect, Orlando

Avaya Breeze provides a next-generation technology platform with a framework, development environment, and the industry’s first eCommerce delivery mechanism

At Enterprise Connect, Avaya will showcase Avaya Breeze, the next gen Avaya Engagement Development Platform – the technology platform that profoundly simplifies application development while delivering built-in capabilities for enhanced mobile, customer-facing and hybrid/cloud requirements. Avaya will also unveil the Avaya Snapp Store – the first eCommerce app store for business communications.

An open framework, Avaya Breeze technology platform brings the necessary attributes for communication in the digital age: embedded, multi-platform, mobile, fast, low risk, and workflow enabled – a key requirement to automate previously manual processes to improve digital experiences.

A development platform for rapid creation of new workflow-based applications within a matter of hours or days versus months.

A delivery mechanism – the Avaya Snapp Store –that allows a single integrated experience via browsers and native smart apps for entirely new customer experiences.

Open connectors/APIs that enable simple, integration with existing business communications services and access to the billions of devices in the Internet of Things.

The Avaya Snapp Store is a focused, ecommerce-enabled marketplace for Avaya Breeze applications – or Snap-ins – from Avaya and 3rd party developers. Snap-ins — easily consumable, prebuilt connectors, fit-for-purpose apps and/or developer code — enable companies to quickly build workflows, customer journeys and other unique applications. The Avaya Snapp Store makes it easy to find, access and download Snap-ins by simply using a credit card for purchase. Developers can create Snap-ins and be on-boarded in the store within weeks.

Gary Barnett, SVP and GM, Avaya Engagement Solutions, said: “Now, Avaya delivers on the promise of open, mobile engagement with a platform that allows companies to easily design and embed applications into workflows via a powerful, simplified, software-defined architecture and infrastructure for communications. This game-changing technology is built for digital business where companies need the flexibility, speed and the freedom to easily create unique value for their customers. Avaya Breeze liberates them from the confines of monolithic, vendor-locked platforms.”

Avaya is issuing a challenge to the industry to creatively address the major challenges facing businesses and consumers today by developing new apps on Avaya Breeze to help resolve them. To date, thousands of developers from global enterprises have participated in Avaya Breeze Bootcamps and webinars, and are using their lab systems and Avaya Collaboratory accounts to design, build and test Avaya Breeze applications.

This obviously offers opportunity for the partners as the core communications platform is fully virtualized, which is easier to deployment and offers lower TCO for customers. Since the organization uses the same code base for on premise and cloud deployments, it is absolutely cloud ready. Secondly using Snap-ins, the partners can quickly develop applications and/or embed them as into their customers’ workflows or create unique value for their customers.

Partners can also develop apps that can be sold through the Avaya Snapp Store and generate revenue. They can set their price, with just a small fee added for Snapp Store hosting.

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