AI & ML News

Avaya and Afiniti Expand AI in the Contact Center

Avaya Holdings Corp. has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioral pairing AI to outbound campaigns and digital customer notifications.

The expansion of Avaya’s partnership with Afiniti, the world’s leading provider of AI-based behavioral pairing solutions, provides organizations with unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions, providing outbound contact center capabilities that strengthen customer experience and agent productivity.

The benefits of further integrating Afiniti Enterprise Behavioral Pairing into Avaya IX Contact Center solutions for outbound customer engagement include Improved Customer Satisfaction, Increased revenues, Better efficiency and control, Reduced outbound costs and complexity and Improved agent performance. 

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