The National Health Mission, under the Government of Andhra Pradesh, and IBM announced today that a virtual agent that provides COVID-19-related information for citizens on the response efforts and measures by the Andhra Pradesh Government has been launched at the Andhra Pradesh National Health Mission portal of Department of Health, Medical and Family Welfare – http://covid19.ap.gov.in/covid19/ – a website under the auspices of the Andhra Pradesh Government.
The Watson virtual agent (called Watson Assistant for Citizens) on the IBM public cloud brings together Watson Assistant, Natural Language Processing capabilities from IBM Research, and state-of-art enterprise AI search capabilities with Watson Discovery, to understand and respond to common questions about COVID-19 in English, Telugu and Hindi.
Shri Bhaskar Kattamneni, Mission Director, National Health Mission and Commissioner of Health, Medical & Family Welfare Department, Andhra Pradesh said, “IBM has been a trusted partner to the Government of Andhra Pradesh for a long period of time in enabling better delivery of citizen services. I appreciate the collaborative efforts of IBM in disseminating meaningful information to citizens of Andhra Pradesh in this pandemic situation. While the government is putting all resources available at its disposal to use, efforts like these go a long way in helping citizens meet their information needs. I also appreciate the quick turnaround time of the IBM team to include Telugu, the official language of state, into the Watson virtual agent.”
Commenting on the announcement, Sandip Patel, General Manager, IBM India/South Asia said, “In these unprecedented times, access to accurate information plays a critical role in allaying fears, dispelling myths and building trust among citizens. We are honoured to collaborate with the Government of Andhra Pradesh and to contribute to the prompt measures they have taken to provide their citizens with easy access to relevant information from reliable sources in local language. IBM is the innovation partner to businesses, governments and citizens across the world, and is committed to marshalling its resources, technology and expertise towards initiatives that help to manage COVID-19 outbreak.”