New agentic AI tools automate IT support and unify travel and expense management
Workday has introduced two new agentic AI solutions—Sana for IT Service Management (ITSM) and a new Travel Agent—aimed at transforming enterprise workflows across HR, finance, and IT. Announced at the Sana AI Summit, the innovations are designed to simplify employee experiences by automating routine tasks and consolidating fragmented processes into a unified, conversational interface.
Sana for ITSM focuses on automating employee IT support across the entire lifecycle—from onboarding to offboarding. The solution enables organizations to handle common IT service requests such as password resets, software access, and system provisioning through natural language interactions within the Workday platform. By leveraging Workday’s existing organizational data, the AI agent can intelligently trigger access changes, route complex issues, and streamline approvals based on predefined policies.
“Today, employees spend so much of their time navigating a maze of tools, switching context constantly, and re-entering data across multiple systems just to resolve an IT ticket or manage travel and expenses,” said Gerrit Kazmaier, President of Product & Technology at Workday.
The Travel Agent, meanwhile, addresses inefficiencies in corporate travel management by combining planning, booking, and expense reporting into a single experience. Employees can coordinate schedules, book travel, and generate expense reports automatically, all while ensuring compliance with company policies. Workday said the tool eliminates the need for manual expense reporting, providing real-time visibility into spend for finance teams.
Both solutions are built directly on Workday’s AI platform, ensuring they adhere to the same governance, security, and compliance frameworks customers already rely on for critical business functions. This integration enables the agents to operate with full context of organizational structures, approval hierarchies, and policy requirements.
Workday executives emphasized that the launch reflects a broader shift toward agentic AI in enterprise environments, where intelligent systems can not only assist but also autonomously execute tasks and deliver outcomes. By embedding AI into existing workflows, the company aims to reduce operational complexity and improve productivity across functions.
Sana for ITSM is expected to be available to early adopters in the second half of 2026, with general availability planned later in the year. The Travel Agent is already in early deployment stages and will be rolled out more broadly in the coming months.
With these innovations, Workday is positioning itself at the forefront of AI-driven enterprise transformation, helping organizations unlock greater efficiency, control, and user satisfaction through intelligent automation.