Former ServiceNow executive to drive product innovation and AI-first observability strategy
Bangalore, India: Intelligent Observability leader New Relic has appointed Brian Emerson as its new Chief Product Officer (CPO), marking a key leadership addition aimed at strengthening its innovation roadmap and accelerating AI-driven product development.
Emerson brings over 25 years of experience in enterprise software and cloud platforms, with a proven record of scaling business operations and driving product transformation. Prior to joining New Relic, he served as Group Vice President & General Manager at ServiceNow, where he grew its IT Operations Management (ITOM) business ninefold and made it one of the company’s fastest-growing divisions. His earlier leadership roles at VMware, BMC Software, and Remedy helped shape some of the industry’s most trusted enterprise solutions.
“Brian joins New Relic at a critical time as we accelerate our mission to empower organizations to thrive in an AI-first world.”
— Ashan Willy, CEO, New Relic
As CPO, Emerson will oversee New Relic’s product management and innovation strategy, reporting directly to CEO Ashan Willy. He will spearhead the development of new capabilities, partner integrations, and AI-driven features for the company’s Intelligent Observability Platform, which serves more than 85,000 customers globally.
“The opportunity to lead a world-class product team and bring new capabilities to New Relic’s renowned platform is incredibly exciting.”
— Brian Emerson, CPO, New Relic
In the past year, New Relic has launched over 25 product innovations enhancing visibility across infrastructure, applications, and AI pipelines. The company was also recognized as a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive year, underscoring its strength in delivering proactive, intelligent observability.
“New Relic has differentiated itself by making observability intelligent and proactive, saving businesses invaluable time and money,” said Emerson. “I look forward to driving innovation that helps our customers move their businesses forward.”
With this appointment, New Relic reinforces its commitment to empowering enterprises with real-time insights, AI-powered intelligence, and unified digital visibility.