News

2019 will finally see digital transformation become a reality  

Dimension Data revealed its Tech Trends 2019 Report developed by its team of technology experts. It identifies fundamental industry trends that will come to define the business technology landscape in 2019 across customer experience, cybersecurity, digital business, digital infrastructure, digital workplace, technology futures, and services. In the report, Group CTO, Ettienne Reinecke claims that 2019 will finally see digital transformation become a reality and predicts a spate of industry-wide disruption as innovative companies see long-term projects bear fruit.

The often referenced but rarely accomplished transformation projects will start coming to life thanks to the maturity of game-changing technologies like AI, machine learning and robotic process automation. Commenting on the report, Kiran Bhagwanani, CEO of South Asia, Japan, NZ, Dimension Data, said: “The world of enterprise technology is constantly evolving as the application and adoption of disruptive technologies become more widespread. Empowering employees, the use of accurate data, intelligent and connected applications, and technology delivered as-a-cloud-based or managed service are all at the forefront of the technology trends for 2019. We intimately understand the role new technologies can play, and we work very closely with experts across industries to help our clients make the best decisions for their businesses.”

The report, Tech Trends 2019 also identifies five further trends that will come to define the business technology landscape in 2019 which include: 

  • Robotic process automation will reshape customer experience
  • Organisations will focus on cloud-based cybersecurity platforms
  • Infrastructure will become programmable from end to end
  • Applications will become more intelligent and customised
  • The value of data will become the centre of the value universe

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