New AI-powered travel app aims to revolutionize trip planning and booking with conversational intelligence, personalization, and transparency
In a bold move toward integrating artificial intelligence into everyday travel, Paytm (One 97 Communications Limited) — India’s full-stack merchant payments and financial services leader — has launched Paytm Checkin, a dedicated AI-powered travel app designed to make trip planning more interactive, intuitive, and personalized.
Paytm Checkin transforms how users plan and book their journeys by enabling AI-driven conversational trip planning. Travellers can chat naturally with the in-app AI assistant to explore destinations, build personalized itineraries, and manage bookings across flights, trains, buses, and metro services — all within one unified experience. The assistant learns from each interaction, refining its recommendations and delivering context-aware suggestions tailored to individual preferences.
“AI is no longer just assisting — it’s taking the wheel in redefining travel experiences.”
According to Vikash Jalan, CEO – Paytm Travel, “We are taking a big step in AI-led travel with Paytm Checkin, creating a new and smarter way for people to plan and book their journeys. We believe AI will change the way travel bookings are done, and with Paytm Checkin, we are bringing a world-class, AI-first experience through a dedicated app designed to make travel planning simple, personal, and effortless.”
The app’s design reflects Paytm’s focus on ease, transparency, and flexibility. Users benefit from zero convenience fees, transparent pricing, free flight cancellation at just ₹99, and savings unlocked through the Travel Pass feature. Paytm Assured for Buses and Ticket Assure for Trains further enhance reliability and customer confidence.
Paytm Checkin’s modern interface and real-time flight tracking bring added convenience, while its AI-led personalization redefines the booking journey.
Building on Paytm’s legacy of innovation in mobile payments and digital services, this move reinforces the company’s mission to simplify complex experiences through AI. As Paytm expands its AI ecosystem, Paytm Checkin marks a strategic leap into intelligent travel — making every journey smarter, faster, and more human.
