Nuvoco Vistas Corp. Ltd., part of the Nirma Group and India’s fifth-largest cement manufacturer by capacity, has been awarded the prestigious SAP ACE Award in the Disruptor – Customer Experience Management category. The recognition honours Nuvoco’s exemplary achievement in digital innovation through its unified B2B customer platform, NuvoSETU.
NuvoSETU has emerged as a breakthrough digital ecosystem, seamlessly integrating customer-critical functions such as order management, real-time tracking, invoicing, payments, account statements, and loyalty programmes across Nuvoco’s Cement, Ready-Mix Concrete (RMX), and Modern Building Materials businesses. The platform is built on SAP Commerce Cloud, S/4HANA, Sales Services Cloud, and CPI, reflecting Nuvoco’s strong focus on digital scalability, agility, and automation.
“The Nuvoco Customer Portal has transformed how our customers interact with the business—providing real-time visibility, simplified processes, and a digital-first experience.”
– Navin Singhania, Head – Information Management, Nuvoco Vistas Corp. Ltd.
The impact has been remarkable, with 95% of cement orders now placed digitally across 13 states, onboarding more than 5,300 customers into a fully digitised order lifecycle. With 24/7 self-service access and transparent workflows, NuvoSETU has significantly elevated customer experience, strengthened channel partner empowerment, and optimized operational efficiency.
The award recognizes Nuvoco’s strategic strides under its DEN (Digital Enabled Nuvoco) agenda, which aims to strengthen customer experience, optimize business operations, and shape future-ready digital transformation across the building materials industry.
The SAP ACE Awards, presented by INDUS—the SAP India User Group—received more than 230 entries this year, of which only 23 organizations were declared winners. Nuvoco’s win underscores its leadership in digital excellence and its vision to build a smarter and more efficient ecosystem for customers and channel partners.
Nuvoco continues to accelerate its digital roadmap, reinforcing its commitment to innovation, customer-centricity, and sustainable industry leadership.