AI-led Automation Has Transformed Contact Center Performance in 2023
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth The study is...
Category : News
Shibin Chulliparambil Joins Blue Star as Head of Information Technology
Shibin Chulliparambali joins Blue Star Ltd. as Head of Information Technology, where he will be responsible for scaling the IT to match the fast-paced growth...
Generative AI to steer the Indian market in 2024, Dynatrace predicts
Dynatrace predictions revolving around the tech trajectory anticipated in 2024 has identified seven pivotal trends ranging from the integration of AI to the evolution of...
Coforge collaborates with Microsoft to use Generative AI to Empower next-gen Solutions for Enterprises
Coforge Limited has started an initiative with Microsoft Azure OpenAI Service to aid the adoption of Gen AI across enterprises. Coforge’s Gen AI solutions offer enterprises...
Bhanu Panda, Co-Founder and COO, Ghangorcloud speaking to Sanjay Mohapatra of Enterprise IT World
Bhanu is speaking about how Ghangorcloud is a powerful startup in the cybersecurity domain. He is also speaking about their business model and growth roadmap....
5 trends that will shape the Manufacturing world in 2024
With large scale digital transformation programs becoming more prevalent, the manufacturing industry continues to ride the wave with a growing focus on product development, improving...
Fortinet added Gen AI to Accelerates Threat Investigation and Remediation
Fortinet harnesses more than a decade of AI innovation and deep threat expertise to empower customers with a cutting-edge GenAI tool that upskills cybersecurity teams...
Iranian Groups Resorting to large-scale Attacks
Check Point Researchers have seen the same Iranian groups attacking with more large-scale attacks, at the levels previously seen. Defacements of websites and denials of...
LTIMindtree Collaborates with Microsoft to Deliver AI Powered Employee Engagement Applications
LTIMindtree collaborates with Microsoft to introduce cutting-edge, AI Powered Employee Engagement Applications. This collaboration marks a significant leap forward in delivering enhanced employee and customer...
Cloud Computing Leads Emerging Technology Uptake in Asia Pacific
Companies in transportation, retail, and insurance reported the highest levels of full adoption As per the latest findings of Red Hat through its report developed...