ManageEngine adds Multi-Department Service Desk Capabilities to Its On-Premises ITSM Solution.
ManageEngine delivers its Enterprise Service Management (ESM) capabilities in the on-premises version of its flagship ITSM solution, ServiceDesk Plus. With this businesses can now create and deploy individual service desk instances for multiple departments using ServiceDesk Plus, and make them accessible to end users on an enterprise service portal.
While every department leverages technology to deliver its services, inconsistent processes and disparate tools result in a poor user experience overall and lost productivity. A proven way to address this challenge is to replicate IT’s model of service delivery across the enterprise. This new capability in ServiceDesk Plus helps our customers seamlessly and effortlessly extend service management best practices to all departments”
Rajesh Ganesan, Vice President, ManageEngine.
The ESM functionality in ServiceDesk Plus offers the rapid-start capability to create a service desk instance in under 60 seconds while keeping each department’s service desk compartmentalized and autonomous in terms of data, automations, and people; a central ESM portal for end users to access the different service desk instances across the organization and an ESM directory to manage the organization’s users and service desks from a central console.