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Athenta’s ERMS Supports End-to-End Monitoring and Reporting

Athenta’s ERMS integrates with the AOMS notification system, in order to inform the contacts that need to be notified during the life of the user request.

Athenta Technologies has brought in a new Emergency Response Management System, an information management tool that will support government agencies and municipalities in locating and activating resources after an emergency. This ERMS integrates with the AOMS notification system, in order to inform the contacts that need to be notified during the life of the user request.

The ERMS is also integrated with the AOMS notification system which offers a superior performance of the existing infrastructure and proactively informs the contacts that need to be notified during the life of the user request. The AOMS offers great help to the maintenance staff by locating end-to-end faults and also helps in swiftly responding to the ticketing problems. This web console will help with incident reports, SLA monitoring, resolution status and escalation matrix.

Athenta’s solutions are designed to meet the changing demands of the end-users, thus enabling collection, analysis, and reporting of data in an actionable format with life-cycle information on assets and resources. Our ERS module is designed to help in increasing the efficiency of the Help Desk team, the high-end help desk system enables our operator to compile all requests coming from the customers”

Jacob A Thomas, Chief Technology Officer (CTO), Athenta Technologies.

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