Industry veteran to lead agile workforce strategy aligned with Firstsource’s UnBPO™ vision
Firstsource Solutions has announced the appointment of Shamita Mukherjee as its new Chief Human Resources Officer (CHRO), effective immediately.
Mukherjee brings over three decades of HR leadership experience, including her most recent role as Global CHRO for Infosys BPM. At Firstsource, she will spearhead the company’s people enablement strategy, focusing on cultivating future-ready skills, fostering a culture of continuous learning, and aligning talent development with the company’s UnBPO™ approach—an innovative model for the future of work.
“With Firstsource’s UnBPO™ strategy gaining momentum, I’m excited to lead people practices that align with this transformation—where agility, innovation, and human potential drive the future of work.”
— Shamita Mukherjee, Chief Human Resources Officer, Firstsource
“People enablement is a key lever that will help propel us forward into the future we want to build,” said Ritesh Idnani, MD & CEO at Firstsource. “Shamita’s deep expertise and people-first mindset will be instrumental in shaping a workforce that thrives on adaptability, innovation, and growth.”
Mukherjee’s appointment comes at a pivotal time as Firstsource accelerates its digital transformation journey. Her mandate includes leveraging technology to enhance employee engagement, streamlining HR practices, and ensuring the company’s talent strategy evolves alongside rapid technological change.
A graduate of XLRI Jamshedpur and Lady Shri Ram College, Mukherjee’s diverse background in HR, consulting, and entrepreneurship positions her as a key driver of Firstsource’s next phase of growth.