Appointment reinforces company’s UnBPO™ vision and commitment to tech-led, outcome-driven business transformation
Firstsource Solutions Limited, a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has appointed Kumaran Shanmuhan as Chief Strategy Officer, effective September 15, 2025. His appointment comes at a pivotal moment as the company accelerates its UnBPO™ vision—a bold reimagining of outsourcing through AI, hyper-personalization, domain expertise, and agile partnerships.
Kumaran will lead the strategic consolidation of Firstsource’s innovation agenda, ensuring that technology, operations, and outcome-driven solutions align to deliver sustained growth and market impact. His focus will be on scaling AI-driven operations, enhancing client partnerships, and translating strategy into measurable business outcomes.
“The UnBPO approach is about challenging legacy thinking and delivering agile, tech-led solutions that create disproportionate value.”
— Kumaran Shanmuhan, Chief Strategy Officer, Firstsource
“As the industry undergoes a fundamental shift from labor arbitrage to technology-driven, outcome-focused solutions, having a clear and bold strategy is critical to staying ahead of disruption,” said Ritesh Idnani, Managing Director & CEO, Firstsource. “Kumaran’s expertise in enterprise AI, business transformation, and platform commercialization uniquely positions him to advance our UnBPO™ vision. I am confident his leadership will accelerate our journey to becoming a true orchestrator of tech-led business transformation.”
Kumaran brings over two decades of leadership experience in consulting, SaaS, and AI-driven businesses, with a proven track record of scaling platforms, driving enterprise AI adoption, and delivering tangible growth outcomes.
“I am excited to join Firstsource at such a pivotal moment in its journey,” said Kumaran Shanmuhan, Chief Strategy Officer, Firstsource. “The UnBPO™ approach is about challenging legacy thinking and delivering agile, tech-led solutions that create disproportionate value. I look forward to working with our talented teams and partners to deliver next-generation impact for our clients.”
Kumaran’s appointment highlights Firstsource’s intent to lead the next era of outsourcing, where technology-driven outcomes, agility, and relevance matter more than scale. His leadership is expected to shape the company’s long-term market strategy and cement its role as a frontrunner in business transformation.
