Brings Endpoint Management Capabilities, Including Remote Control, to Popular Help Desk
ManageEngine has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, ZendeskSupport. Available immediately, this integration will assist users of Zendesk, one of the largest providers of help desk software in the world, to seamlessly resolve their IT issues and perform system management tasks — all from the same console.
The Desktop Central-Zendesk integration fills the gaps found in help desks today by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.
“Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “With the growing number of help desk tools being adopted today, it’s imperative that we give technicians the means to manage endpoints from one platform.”
Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement. With this integration, Zendesk users can:
- Deploy software directly from software request tickets
- Take control of computers remotely for quick troubleshooting
- Keep their network safe with automated patch management
- Manage inventory, organize licenses, and track software and hardware assets
- Perform system management tasks remotely, including shutting down and waking up remote machines
In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.