News Observability

Jira Gets Observability Incidents Tab

Suzie Prince

Integration streamlines incident management and response

New Relic and  Atlassian collaborate to bring new capability to track incidents in Jira Software. The integration empowers engineering teams to bolster their incident management and resolution practices with insights gained from software issues detected in New Relic.

“At New Relic, we believe in meeting engineers where they are, enabling them to do their best work with their preferred tools. We are delighted to be the first observability platform to integrate with the incidents tab in Jira,” said New Relic Chief Design and Strategy Officer Peter Pezaris. “With our natively-connected solution, we hope to expand access to observability by bringing the right insights into engineers’ existing workflows, helping them manage their work more effectively with the best-of-breed tools they use every day.”

“The New Relic integration automatically surfaces insights and observability data in the new Incidents tab in Jira to further improve collaboration between teams. This can help teams move quickly on active incidents and take action to prevent recurring incidents.”

Suzie Prince, Head of Product, DevOps, Atlassian.

“We’re on a mission to bring software development and IT operations teams closer together so they can deliver consistently high performing software to their customers,” said Suzie Prince, Head of Product, DevOps, Atlassian. “The New Relic integration automatically surfaces insights and observability data in the new Incidents tab in Jira to further improve collaboration between teams. This can help teams move quickly on active incidents and take action to prevent recurring incidents.”

Key benefits of the integration include:

  • Enhance incident detection and visibility: Enable development teams to monitor their code’s performance in production and identify associated issues in Jira Software.
  • Avoid screen swivel, speed up resolution: Link and create Jira issues with pre-populated incident details from New Relic to help resolve critical issues faster and reduce downtime.
  • Prioritize and streamline workflows: Review incidents by priority, affected service, and status to quickly identify incidents that require a team’s attention.
  • Establish proactive practices: Create PIRs that include real-time New Relic data to help teams understand root causes, remediation options, and how to prevent recurring incidents.

“We’re on a mission to bring software development and IT operations teams closer together so they can deliver consistently high performing software to their customers,” said Suzie Prince, Head of Product, DevOps, Atlassian. “The New Relic integration automatically surfaces insights and observability data in the new Incidents tab in Jira to further improve collaboration between teams. This can help teams move quickly on active incidents and take action to prevent recurring incidents.”

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