ICF is a framework which can integrate with various AI platforms and can execute intelligent conversations with its Machine learning capabilities. The framework offers Business Process Automation using cognitive solutions at a competitive support cost.
Its Key Features include-
- Contextual understanding and context holding capability
- Multiple modes of integrations (Cloud, on-premise, hybrid)
- Supports Omni-channel input/output
- Integrated with off-the-shelf platforms and open source tools/libraries
- Flexible Machine Learning modules
- Customization of NLP
Its Key Differentiators are –
- Machine learning using Bulk-load training
- Change request management and use case based customization