BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the critical capabilities report
Gartner has positioned BMC as a Leader for the third consecutive year in the Magic Quadrant for IT Service Support Management Tools (ITSSM). BMC is positioned the furthest for Completeness of Vision in the Leaders quadrant, according to the press release.
In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2016. BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities, including Intermediate-Maturity I&O, High Maturity I&O, Basic Digital Workplace ITSSM, and Advanced Digital Workplace ITTSM.
Robin Purohit, group president, Enterprise Solutions Organization at BMC said, “We’re thrilled to be recognized by Gartner in the Leaders quadrant for the third consecutive year, again for being positioned the furthest completeness for vision. This report validates why more customers are choosing BMC’s Remedy 9 as a smart, beautiful, and powerful service management platform as a foundation for their digital transformation.”